CRM CALL CENTER TECHNOLOGY

CRM CALL CENTER TECHNOLOGY
The difference in our management approach is shown through our pragmatic and results focussed culture. This can be seen by the way we measure customer satisfaction, assess the additional value generated from our CRM call center technology, and monitor the performance of our teams, and therefore, of our own results.

Teleperformance enables you to benefit from its know-how in the running of projects from the design phase through to the operational and optimization phases:
  • Management of crm call center technology: automation, human resources management, project management and operations.
  • Optimization of processes: ISO 9000 certification and COPC.
    Depending on the nature of your business and objectives, our CRM call center technology can be customized to address various functions, including customer service set-up support, crisis information lines, complaint handling, welcome calls, anti-churn programs, customer win-back / reactivation, etc.


    • Our crm call center technology facilitates the codification of knowledge and processes to ensure a truly relevant and reactive response: diagnosis - problem resolution - measurement of satisfaction, the consistency of service across all contact channels, and emphasizes the best combination of "human" and "automated" solutions, or a blend of the two.

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